Frequently Asked Questions about Move Concierge
(formerly Utility Concierge)

Move Concierge is a complimentary service!

We are compensated by the service providers because we’re an authorized dealer. And we don’t surcharge your clients or add any fees to what they would normally pay if they set up their services on their own.

Yes, the earlier, the better. The perfect time to submit is three weeks before you will be in your new home.

Yes! Give us a call as soon as possible. Some providers take 24 hours before they can initiate a service.

Yes! Move Concierge is not just here to make move-ins easy… we’re here for the long haul. We’re here to help you compare electricity, internet and cable rates. You can also check out new promotions when your contract is up. And, we can help get you referrals for house repairs and improvements.

Nope. Most of the time, we get to hook you up with greater options in technology and better pricing.

Our primary focus is to save our customers time, money, and stress. Save yourself hours of time on hold listening to horrible hold music. We’ll take care of that. Spend more time doing what is most important to you.

Our service is complimentary for everyone!

Good question. “Home services” is a big list. We also handle security, satellite/cable, internet, home phone, cell phone, and more.

We encourage you to make an appointment. It makes our process as convenient as possible. But appointments are not required. A typical appointment only takes 20 minutes.

We make it super easy. Visit ‘Contact Us‘ and fill out your information. After signing up, your personal concierge will contact you within one business day.

We would if we could, but we can’t. Because you might be able to imagine the problems that would follow if non-account holders were able to disconnect other people’s service, only an account holder can process a cancellation of a utility or home service connection. We’re happy to assist though and can walk your client through what they need to do to process the disconnections.

You get the best deals offered. Plus, our vendors provide exclusive deals for Move Concierge customers.

We will never sell your information to anyone. Additionally, any personal information collected to set up your services is deleted from our secure system after all your orders have been placed and activated.