In a recent Chrisman Commentary podcast, Move Concierge’s Founder & CEO Gabe Abshire and Chief Revenue Officer Sajag Patel discussed the company’s beginnings and plans for the future in the home set-up space.
Utility Concierge started in 2009 in the Texas area before changing its name to Move Concierge this summer. The company began by connecting customers to eight essential services: water, gas, electricity, TV, internet, phone, home security, and pest control, the basics homeowners need when moving into a new home. “We step in during the most stressful part of the move, make that a smooth transition, and help with all home services and utilities,” Gabe said. “Move Concierge, which is 100 percent referral-based, partnering with real estate professionals to provide added value.”
“With the recent lawsuits in the industry, agents are looking for ways to articulate value to their clients,” Sajag said, adding that agents need more tools in their toolbox. Move Concierge has responded to this need by offering more services. It now has a change of address service and provides a full-blown concierge service experience by surveying professional movers. The company was already saving homeowners 6-8 hours. “But, if they are leaning into the moving piece of it, we can save them an additional 2 to 4 hours, depending on how many companies they quote,” Sajag said.
With the name change, Gabe says they want to evolve into the customer’s lifetime concierge. ”We touched them in a unique spot 10-12 days before the move and helped them get into the home. But how can we stay in front of that consumer for life? We want them to call us whenever they move or need something for their home,” Gabe said. Since the real estate professional is the company’s client, the real question is: How can they position these professionals to stay connected to that customer for life?
Move Concierge is aiming to grow its organization to 300 team members this year. “Our organization has amazing people, and we will layer technology on top of that,” Gabe said.
The way to the future is technology, but only as a supplement to human interaction. Consumers still want to talk to a physical human, even when a technology solution allows them to do tasks independently. “There are so many different options out there for people to choose from, but it takes a lot of time and research, and if they could do it with one simple phone call with one of their concierges in thirty minutes or less, that’s more appealing to them,” Sajag said.
When people hear the word concierge, it’s seen as a luxurious item and something that people can’t afford. Move Concierge wants to be a part of the entire experience, and instead of something nice to have, their services will hopefully become a must-have as they partner with more agents and brokers across the country.
Listen to the entire podcast with Robbie Chrisman here: https://www.buzzsprout.com/1597873/15300562
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